Refund policy

RETURN & REFUND POLICY

At WACKXO, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer a transparent and straightforward return policy to help ensure a positive shopping experience.

RETURN ELIGIBILITY

You may request a return within 30 days of the delivery date.

To be eligible for a return, the item must be:

- Unworn, unused, and in its original condition
- Returned in the original packaging, including tags, shoe box, inserts, and accessories, when applicable
- Accompanied by proof of purchase, such as your order number or receipt

Returns that do not meet these conditions may be rejected or may be subject to a restocking fee of up to 20%.

HOW TO INITIATE A RETURN

To start a return, please contact our customer support team at:

contact@wackxo.com

Please include:

- Your full name
- Your order number
- The item(s) you wish to return
- The reason for the return

Our team will provide you with the appropriate return instructions and a return shipping label when applicable.

RETURN SHIPPING COSTS

Unless the return is due to an error on our part, such as receiving the wrong or defective item, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. WACKXO is not responsible for returned packages that are lost or damaged while being shipped back without tracking or insurance.

REFUNDS

Once your returned item is received and inspected, we will notify you by email.

If your return is approved:

- The refund will be issued to your original payment method.
- Refunds are generally processed within 3–7 business days after approval.

Please note that your bank or payment provider may require additional time to post the refund to your account.

If a return is denied because the item does not meet our return requirements, the item may be returned to you and no refund will be issued.

EXCHANGES

We currently do not offer direct exchanges.

If you need a different size or product, we recommend returning the original item, if eligible, and placing a new order.

NON-RETURNABLE ITEMS

The following items are generally non-returnable:

- Gift cards
- Final sale or clearance items
- Worn, washed, or used products
- Products damaged due to misuse or improper care

DAMAGED OR DEFECTIVE ITEMS

If you receive an item that is damaged or defective, please contact us within 7 days of delivery.

Please provide:

- Your order number
- A description of the issue
- Clear photos showing the damage or defect

After reviewing the issue, WACKXO may provide a replacement or refund at no additional cost when the issue is determined to be our responsibility.

POLICY UPDATES

WACKXO reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will become effective once posted on our website.

CONTACT US

Trade Name: WACKXO
Email: contact@wackxo.com
Website: https://wackxo.com

Support Response Time: 24–48 business hours