Shipping policy

WACKXO – STORE POLICIES

SHIPPING POLICY

At WACKXO, we are committed to processing and delivering your order as quickly and securely as possible.

Processing Time

Orders are generally processed within 1–2 business days after payment confirmation.

Shipping & Delivery Time

Once your order has been processed and shipped, delivery typically takes approximately 3–4 business days.

Tracking Information

Once your order ships, you will receive a tracking number via email so you can monitor your delivery progress.

Shipping Delays

Delivery times may occasionally be affected by holidays, weather conditions, carrier delays, or other circumstances beyond our control.

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RETURN & REFUND POLICY

Customer satisfaction is important to us at WACKXO.

Return Window

We accept eligible returns within 30 days of the delivery date.

Return Conditions

To qualify for a return:

- Items must be unworn and unused
- Items must be in their original condition
- Items must be returned in the original packaging
- Items must be in resellable condition
- Proof of purchase or order information may be required

Non-Returnable Items

We generally do not accept returns for:

- Worn, used, or damaged sneakers
- Items damaged due to misuse or improper care
- Final sale or clearance items

Refund Process

After receiving and inspecting the returned item:

- Approved refunds are generally processed within 3–7 business days
- Refunds are issued to the original payment method
- Your bank or payment provider may require additional processing time

Return shipping costs are generally the customer's responsibility unless the return is due to an error on our part or a defective/incorrect item.

For complete return instructions, please contact us at contact@wackxo.com.

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EXCHANGE POLICY

If you receive:

- The wrong size
- The wrong product
- A defective or damaged item

Please contact us within 7 days after delivery.

Include your order number and clear information or photos showing the issue.

If the issue is verified, WACKXO may provide a replacement, refund, or other appropriate resolution.

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ORDER CANCELLATION POLICY

Orders may be canceled before processing begins.

Please contact us as soon as possible after placing your order if you need to request a cancellation.

Once an order has been processed or shipped, cancellation may no longer be possible.

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INCORRECT ADDRESS POLICY

Customers are responsible for providing the correct shipping address at checkout.

If an incorrect address is submitted:

- Contact us immediately
- Address changes may only be possible before the order is shipped

Once an order has shipped, we may not be able to change the delivery address.

WACKXO is not responsible for orders shipped to an incorrect address provided by the customer.

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LOST OR STOLEN PACKAGES

If your tracking information shows that your package was delivered but you cannot locate it, please:

1. Check with household members or neighbors
2. Check around your delivery location
3. Contact the shipping carrier
4. Contact WACKXO customer support

WACKXO is not responsible for packages confirmed as delivered by the shipping carrier. However, we will assist you in contacting the carrier and resolving the issue whenever possible.

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CONTACT INFORMATION

For questions regarding your order or these store policies, please contact us:

Brand: WACKXO
Email: contact@wackxo.com
Website: https://wackxo.com

Support Response Time:
24–48 business hours